Idea to help in real time!
Through Mint Forum you can get personal MINT support and assistance in real time!
It succeeds through Skype!
In the forum describe your problem, then private message to some support person's your own Skype ID.
Share your screen trough Skype, support can then advise how and what to do.
You can also help friends with this
Webcam does not need to be connected!
In Finland, we have tested this and get a good response