Request Tracker (RT) is a ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features web, email, and command-line interfaces (see the package rt4-clients).

RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications, including project management, help desk, NOC ticketing, CRM, and software development.

This package provides the 4 series of RT. It can be installed alongside the 5 series without any problems.

This empty package provides dependencies and dbconfig-common support for using Request Tracker version 4 with a local SQLite (version 3) database.

This package will be pulled in by default by request-tracker4, but SQLite is not recommended for production use. Please see /usr/share/doc/request-tracker4/NOTES.Debian for more details and consider installing rt4-db-postgresql or rt4-db-mysql instead of this package.