SKILLS SUMMARY

• Experienced and knowledgeable Information Technology Technician with over 3 years of hands-on experience in installation, troubleshooting and configuration of computer systems.

• Understanding of numerous software packages and operating systems such as Windows XP, Windows 7, and Linux OS.

• Skilled at identifying and resolving technical issues and concerns.

• Ability to prioritize, delegate and motivate others

• Good organizational, communication and customer service (soft skills).

PROFESSIONAL EXPERIENCE

Amanda Financial Services, Inc. Kissimmee, FL

Computer Support Technician 2009-2011

• Guided clients through a series of actions, either face to face or over the telephone to resolve issues such as error messages, networking issues, software updates, resetting passwords, virus removal, and re-installing software.

• Provided technical assistance, support, and advice to end users of a small office computer network.

• Maintained log books and operating records for the equipment and recorded all malfunctions.

• Monitored network activity, located and resolved network issues, ensuring connections were in place and that the network ran without disruption.

• Assisted users in connecting computer peripherals, such as printers or fax equipment.

• Performed routine back-up storage to media, and routine maintenance on computer hardware equipment, install software patches, and updated appropriate records as needed.

EDUCATION

Broward College FT. Lauderdale, FL

B.A.S. Computer Information Technology May 2013

Valencia College Kissimmee, FL

A.S. Computer Information Technology May 2011

CERTIFICATION

Comp-Tia- A+ Certification 03/03/2010

Implementation Support Specialist 08/22/2013

Technical Support Specialist. 08/22/2013

RELEVANT COURSEWORK

A+ Linux Administration, Microsoft OS, Active Directory, Intro to Programming, Website Development, and Health Information Technology